Quick Answer: Lupa Pets and ezyVet represent two very different bets on veterinary practice management. ezyVet, founded in 2006 and acquired by IDEXX in 2021, is a proven, feature-rich cloud PMS (practice management system) used by primary care, emergency, specialty, and university practices worldwide — but as of 2026, its native AI capabilities are limited, with reviewers noting practices often need to bolt on a third-party AI scribe. Lupa Pets, founded far more recently, is built AI-native from the ground up, with an AI scribe and AI co-pilot included as core features. ezyVet requires a custom sales quote and third-party sources estimate $150–$260+/user/month; Lupa publishes transparent pricing at £100/site + £50/user. If deep IDEXX diagnostic integration and a long track record matter most, ezyVet remains the safer default. If AI-native documentation and transparent pricing matter more, Lupa is the more modern option — with the tradeoff of a much shorter track record.
1. What’s the Core Difference Between Lupa Pets and ezyVet?
Quick Answer: ezyVet is an established, deeply customizable practice management system built over nearly two decades, with its biggest structural advantage being native integration into the IDEXX diagnostics ecosystem (VetConnect PLUS, SmartFlow, Vet Radar). Lupa Pets is a much newer platform built around AI automation as its central premise, rather than an add-on — its AI co-pilot (Jerry) and AI scribe (Lupa Notes) are core to the product rather than bolted on.
This reflects two different starting points. ezyVet was built in 2006, before AI documentation was a category, and has grown through acquisition (IDEXX, 2021) and incremental feature additions — reviewers describe it as “powerful but dated in feel.” Lupa was built recently enough that AI automation could be the foundation rather than a retrofit. For the full breakdown of Lupa specifically, see our Lupa Pets Review.
2. Lupa Pets vs ezyVet: Side-by-Side Comparison
| Criteria | Lupa Pets | ezyVet |
|---|---|---|
| Founded | Recent (AI-native from launch) | 2006 (New Zealand); acquired by IDEXX in 2021 |
| Core approach | AI-first: co-pilot + AI scribe built into the core platform | Established cloud PMS; AI notes feature still in piloting as of 2026 |
| Diagnostics integration | Not IDEXX-native | Deep native integration with IDEXX (VetConnect PLUS, SmartFlow, Vet Radar) |
| Pricing model | Published: £100/site + £50/user; AI scribe separately priced | Custom quote only; third-party estimates ~$150–$260+/user/month |
| Best-suited practice size | Independent & small-group clinics | Mid-to-large practices, multi-doctor hospitals, specialty & university clinics |
| Independent reviews | Small, early review base (Capterra, G2) | Large review base (278+ verified reviews on Software Advice alone) |
| Common praise | AI documentation time savings, transparent pricing | Customizability, integration depth, 24/7 support |
| Common criticism | Platform still maturing in places | Complex/dated interface, occasional slow performance, high cost |
Table compiled from official vendor sources, G2, Capterra, and Software Advice as of August 2026. ezyVet does not publish pricing; figures are third-party estimates and should be confirmed directly with ezyVet.
3. Which Has Better AI Capabilities?
Quick Answer: Lupa Pets has the clearer AI advantage today. Multiple independent sources note that ezyVet’s native AI features are limited as of 2026, with a voice-to-SOAP-note feature still in piloting — meaning practices wanting AI documentation with ezyVet typically need to pair it with a separate third-party scribe tool. Lupa’s AI scribe and AI co-pilot are core, already-shipped features.
This is a meaningful practical difference, not just a marketing distinction. A practice choosing ezyVet specifically for its IDEXX integration and configurability may find itself managing two vendor relationships (ezyVet plus a bolt-on AI tool) to get equivalent documentation automation to what Lupa offers as one product.
4. How Do Lupa Pets and ezyVet’s Pricing Models Differ?
Quick Answer: Lupa publishes its pricing openly — £100/month per site plus £50/month per user, with its AI scribe currently free via a limited-time promotion (normally £35/user/month). ezyVet does not publish pricing at all; third-party sources estimate roughly $150–$260 or more per user per month, and getting an exact figure requires a custom sales conversation.
This difference matters beyond convenience. Published pricing lets a practice budget and comparison-shop before ever talking to sales; custom-quote pricing means ezyVet’s actual cost for a given practice depends on negotiation, and multiple reviewers specifically flag ezyVet as expensive relative to competitors.
5. Which Platform Has More Proven Reliability?
Quick Answer: ezyVet has a dramatically larger independent review base — Software Advice alone lists 278+ verified reviews, on top of its G2 and Capterra presence built over nearly two decades in market. Lupa’s review base is still small and early, consistent with its much shorter time in market.
That gap reflects tenure rather than a clear quality signal on its own — but it does mean ezyVet’s strengths and weaknesses (customizability, integration depth, but also complexity and occasional performance issues) are far better documented than Lupa’s long-term reliability at scale.
ThomasReview’s Take
The honest framing here is similar to other “AI-native challenger vs. established incumbent” comparisons we’ve covered: ezyVet’s core value proposition — deep IDEXX integration, nearly two decades of refinement, extensive customizability — remains genuinely strong for practices that already run on IDEXX diagnostics or need enterprise-grade configurability. That’s not a small thing for a specialty hospital or university veterinary program with complex workflows.
But ezyVet’s AI gap has a cost dimension worth spelling out: if a practice needs to add a separate third-party AI scribe to match what Lupa includes natively, that’s a second subscription, a second vendor relationship, and likely some data-flow friction between two systems — costs that don’t show up on either vendor’s headline pricing page but matter for total cost of ownership. Lupa’s transparent pricing is also a genuine structural advantage worth weighing on its own: ezyVet’s custom-quote model, combined with reviewer complaints about cost, means practices often can’t easily compare true cost until deep into a sales process, while Lupa’s calculator gives that answer immediately.
6. Which Should You Choose?
Quick Answer: Choose ezyVet if you’re a mid-to-large or specialty practice that needs deep IDEXX diagnostic integration, extensive customizability, and values a long, well-documented track record over AI-native documentation. Choose Lupa Pets if AI-driven documentation time savings and transparent, predictable pricing matter more than integration depth or platform maturity.
📌 Related Reading: For the full breakdown of Lupa’s platform, pricing, and limitations, see our Lupa Pets Review.
Frequently Asked Questions
Does ezyVet have any AI features at all? As of 2026, ezyVet is piloting an AI-Assisted Notes feature that uses voice recording to help generate SOAP notes, but multiple independent reviewers describe this as still limited compared to AI-native competitors, and note that practices often add a third-party AI scribe for full documentation automation.
Is ezyVet more expensive than Lupa Pets? Likely, though ezyVet doesn’t publish pricing so an exact comparison isn’t possible without a custom quote. Third-party estimates put ezyVet at roughly $150–$260+/user/month, while Lupa’s published pricing (£100/site + £50/user) tends to be lower for small-to-mid-sized teams, though currency and exact usage should be compared directly.
Which is better for a specialty or university veterinary hospital? Based on independent reviews, ezyVet is the stronger fit for specialty, emergency, and university practices needing deep customization and IDEXX diagnostic integration — this is consistently where reviewers say it excels.
Can I switch from ezyVet to Lupa Pets easily? Neither company’s public materials fully detail migration specifics for switching from ezyVet specifically. Lupa’s pricing includes optional data migration packages at additional cost; practices should request a clinic-specific migration plan and timeline from Lupa before committing to a switch.
ThomasReview Verdict
ezyVet and Lupa Pets serve overlapping but distinct needs, and the deciding factor usually isn’t feature checklists — it’s which gap costs your practice more. Practices already invested in IDEXX diagnostics stand to lose real integration value by switching, and should weigh that carefully. Practices whose main pain point is documentation time and unpredictable, custom-quote pricing have real reason to take a serious look at Lupa, especially once the cost of bolting a third-party AI scribe onto ezyVet is factored into the comparison.
Sources
- ezyVet official website — platform features and positioning
- ezyVet pricing page — pricing structure (custom quote model)
- IDEXX Acquires ezyVet — IDEXX press release — founding history and acquisition details
- ezyVet Reviews — G2 — independent review data
- ezyVet Software Reviews & Pricing — Software Advice — 278+ verified review analysis
- Best Veterinary Practice Management Software 2026 — Vet Clinic Tech — AI capability comparison across vendors
- 8 Best AI-Powered Veterinary Practice Management Software Platforms — Shepherd Veterinary Software — ezyVet AI-notes piloting details
- Lupa Pets Review — ThomasReview — full Lupa platform breakdown
Disclaimer: ezyVet does not publish pricing publicly; figures cited are third-party estimates as of August 2026 and should be confirmed directly with ezyVet. Company claims regarding AI capabilities and platform features are based on official materials and independent reviews as of August 2026, and are subject to change.
